Description
Objective
Effective communication methods
Efficient management of resources
Marketing of services
Vision, strategy, tactics in times of crisis
Addressing to
People who lead automotive service teams
Duration: 2+1 zile
Topics
THE LEADER AND HIS TEAM
– Manager and leader
– Why do we need leaders?
– Qualities of a leader
– What is vision and how can we elaborate it?
– Think “out of the box”
– Communicate proactively. Permanent communication strategy.
– Attitude, discourse, motivation
– Contribution to team development
– Successful leader
THE LEADER AND THE EXTERNAL ENVIRONMENT
– Interests (shareholders, customers, team)
– The team and the external environment
– Life cycle of services and purchase cycle
– Client sources
– Factors that determine acquisition of services
– What do our clients want?
– Costs for the company. Costs for the customer.
– SPIN
– Crisis strategies in five steps
– Tactics applied
– Leadership in times of crisis
– Who is 112 in times of crisis
– Values in times of crisis