Leadership winning solutions for service managers

Description

A course developed to provide solutions to automotive service managers on the efficiency of activities and processes and to bring more value to the services offered to clients. As all this is done only with people, we will emphasize those solutions which can bring better cohesion to the team, as well as motivation and involvement. Of course we cannot neglect the economic and social environment we live in and therefore the solutions presented will not be based on consumption of material and financial resources, but on the opportunities offered to us by the present moment and on changing the conventional way they are viewed.

Objective

Effective communication methods
Efficient management of resources
Marketing of services
Vision, strategy, tactics in times of crisis

Addressing to

People who lead automotive service teams

Duration: 2+1 zile

Topics

THE LEADER AND HIS TEAM
– Manager and leader
– Why do we need leaders?
– Qualities of a leader
– What is vision and how can we elaborate it?
– Think “out of the box”
– Communicate proactively. Permanent communication strategy.
– Attitude, discourse, motivation
– Contribution to team development
– Successful leader

THE LEADER AND THE EXTERNAL ENVIRONMENT
– Interests (shareholders, customers, team)
– The team and the external environment
– Life cycle of services and purchase cycle
– Client sources
– Factors that determine acquisition of services
– What do our clients want?
– Costs for the company. Costs for the customer.
– SPIN
– Crisis strategies in five steps
– Tactics applied
– Leadership in times of crisis
– Who is 112 in times of crisis
– Values in times of crisis