Description
Decoding the overwhelming role of attitude and communication in the success of any management actions. Inadequately managed, they can become bitter enemies of any manager.
Objective
Developing communication skills and understanding how attitude can influence and can be influenced by the environment we interact with. Acquiring constructive and positive attitudes and ways of thinking and action. Understanding and developing leadership qualities.
Addressing to
Middle level managers, team coordinators.
Duration: 2 days
Topics
1. COMMUNICATION
– Efficiency of communication
– “What we say” versus “What we do”
– The Mehrabian Model
– Communication barriers
– Written communication
– Communication options between the manager and the team
– Feedback, a method of improving communication
2. ATTITUDE
– The influence of attitude on behavior
– Pygmalion/ Betari case studies
– Confidence, empathy, assertiveness
3. Imagine
– Image components (physical and moral)
– Moral image (Confidence, Power, Assertion, Intentions, Behavior and Attitude)
– Physical image (Aspect, Mimicry, Gesture, Action)
– Relationships
4. LEADERSHIP
– Characteristics of a leader
– Manager versus Leader
– Personal efficiency
– Personal image
– Personal example